faqs

Returns & Exchanges

Q. What is your return policy?
A. You have 60 days from shipment to try your Gdefy shoes indoors and decide if the fit and feel are right for you. Shoes must be returned in like-new condition (unworn outside) with all original insoles and packaging for a refund or exchange.
To start a return or exchange, visit our Returns & Exchanges page and follow the step-by-step instructions with your order number (with dash) and shipping ZIP code.

Q. How can I return Gdefy shoes that were a gift?
A. If you received Gdefy shoes as a gift and they aren’t the right fit, you can exchange them for a different style, size, or color within 60 days of the original shipment date. Exchanges are for the same value as the original gift purchase. Refunds for gifts can only be processed back to the original form of payment.
Start your exchange here or contact us at customercare@gdefy.com if you need help.

Q. I lost my return label. How can I get another one?
A. Call us at 1-800-429-0039 or email customercare@gdefy.com, and we’ll re-send you the label or QR code.

Payment Information

Q. What forms of payment do you accept?
A. We accept all major credit cards, PayPal, Shop Pay, Amazon Pay, Google Pay, Apple Pay, and Venmo for U.S. orders. We do not accept checks or money orders. See our Payment Methods page for details.

Q. Is it safe to use my credit card on your website?
A. Yes! Our checkout process is encrypted to keep your payment and personal information secure.

Q. Do you accept international credit cards?
A. Yes—through our international checkout partner, Global-e, we support 150+ local/international payment methods.

Q. Does my Gdefy credit expire?
A. Yes, credits are valid for 2 years from the date issued and can be used on any order placed directly with Gdefy.

About the Shoes

Q. How do Gravity Defyer shoes fit?
A. Our shoes follow standard U.S. sizing. If the fit isn’t right, you’re covered by our free exchange policy.

Q. Do you offer width options?
A. Many styles come in wide widths and include our exclusive Perfect-Fit Insole. If you have a sizing issue, returns and exc
hanges are free.

General

Q. Do you have a catalog?
A. Yes! Sign up for our free catalog here.

Q. Can I pre-order out-of-stock items?
A. Select new releases can be pre-ordered on a first come, first served basis. You’ll receive a projected delivery date when you pre-order. For immediate options, check our in-stock selections.

Q. How do I update my email address?
A. Update your email here or contact us to update your account info.

Technology

Q. Why did the item or coupon in my cart disappear at checkout?
A. This may be a technical error or a selection issue. Please clear cache and cookies or try a new browser. If it continues, call 1-800-429-0039 with your order details and we’ll help.

A5500 / Medicare

Q. How do I claim reimbursement for Medicare diabetic shoes?
A. All A5500 diabetic shoe reimbursements are handled through Medicare. Contact Medicare at 1-800-633-4227 or your doctor for guidance.