Experience the life-changing comfort and relief that only GDEFY can provide. See details below.

Free Returns & Exchanges

Not in love? Send your shoes back for a full refund or exchange within 60 days of your original shipping date—no hassle, no risk.

FAQs

How do I return my GDEFY shoes?

• For fastest service, use our online returns system by visiting one of our return portals:
• Domestic
• International
• Shoes must be clean, like-new, and include all original insoles and packaging.

Will I be charged for return shipping?

• Return shipping is complimentary within the contiguous United States when you use our returns system.
• If you are located in Hawaii, Puerto Rico, Alaska, Guam, or the U.S. Virgin Islands, you are responsible for the cost of return shipping.
• The return shipping address for Gdefy Returns is:
  8111 Eastgate Blvd, Mount Juliet, TN 37122

How do I return international orders?

• International returns are now available!
• Returns accepted within 30 days if shoes are like-new, clean, and include all original parts/packaging.
• Use the International return portal to generate a prepaid return label.
• The cost is shown before you complete your return and will be deducted from your refund (unless the return is due to our error).
• Refunds of duties and taxes are at Gdefy’s discretion.
• For help, email customercare@gdefy.com.

Anything else I should remember?

• Return shoes within 60 days of the original shipping date.
• Original shipping and handling fees are non-refundable.
• If your return is not accepted (due to outdoor wear, stains, damage, odors, or missing inserts/components), your item will be shipped back to you.
• Not sure about the fit? Call our Fit Experts before returning—sometimes we can help with a simple insert or tip!
• If you have questions, contact Customer Care at customercare@gdefy.com or call 1-800-429-0039.

Legal Disclaimer

Gdefy shoes are designed to support comfort and alignment in everyday movement, but do not claim to treat or cure any medical condition. Individual experiences may vary. Return and exchange policies are subject to federal, state, and local laws and may be updated at Gdefy’s discretion. Gdefy is not responsible for packages lost or delayed by third-party carriers selected by customers making a return.

Have questions or need help with sizing or fit?

Call our Fit Experts or Customer Care team—we’re here to help you get the perfect match!