Q) What is our return policy?

A) At Gravity Defyer, returning items is straightforward and customer-friendly. You can return your Gravity Defyer shoes within 60 days of purchase if you're not fully satisfied. To initiate a return, simply visit our Returns and Exchanges page for all the details and step-by-step instructions.

Q) How can I return my Gravity Defyer's that were a gift?

A) If you've received Gravity Defyer shoes as a gift and they're not quite right for you, you can exchange them for a different style, size, or color within 60 days of the original purchase. The exchange will be for the same value as the original gift purchase. Refunds for gifts can only be processed back to the original form of payment. Please visit our Returns and Exchanges page to learn more and to start your exchange.

Q) I printed out my label and misplaced it. How can I retrieve it again?

A) If you’ve misplaced your printed return shipping label or QR code, we’re here to help. Please call our customer service at 800-429-0039 or email us at customercare@gdefy.com for assistance in retrieving it.

Q) What forms of payment do you accept?

A) For customers in the United States, we currently accept all major credit cards, PayPal, personal checks, and money orders. Visit Payment Methods for a complete list of acceptable forms of payments.

Q)Is it safe to use my credit card on your website?

A) Here at Gravity Defyer we understand your right to a secure, fast, and easy way to make your purchase. Our secure checkout forum provides maximum security to your identity and payments at the highest degree.

Q) Do you accept personal or company checks, Cashier's Checks or Money Orders?

A) Yes, we currently accept checks as an acceptable form of payment. Please ensure you calculate any applicable shipping and tax charges for the total of your check. Visit Payment Methods for information on where to send your payment.

Q) Do you accept international credit cards?

A) We are currently limited as to the acceptable forms of international payments we are able to accept. Please visit Payment Methods for a complete list of acceptable forms of international payments.

Q) Does store credit expire?

A) Yes, store credit must be used within two (2) years from the date issued. Store credit can be used for any order placed directly with Gravity Defyer at GravityDefyer.com, over the phone, by mail, or at a Gravity Defyer retail store.

Q) How do Gravity Defyer shoes sizes compare to other brands?

A) Our unique shoes have been tested comprehensively to fit standardized U.S. allocated shoes sizes. If the shoes do not fit just return them for a free exchange.

Q) What about width options?

A) Most of our shoes offer additional width options and our exclusive Perfect-Fit Insole. In the event of any sizing issue, return them for a free exchange.

Q) Do I need time to adjust to the shoes?

A) To maximize the benefits of our Gravity Defyer shoes, it is important that you try them on in the comfort and safety of your home to ensure proper adjustment to the shoes. Some customers have previously experienced heavy pressure on the balls of their toes and minor motion sickness when initially wearing the shoes. A simple solution that our customers have found is to simply remove the shoes and try them again after 24 hours.

Q) Do you have a catalog?

A) Yes! Gravity Defyer offers a wonderful catalog. To sign up, please visit Catalog Signup

Q) Is it possible to pre order items that are not in stock?

A) The excitement surrounding our Gravity Defyer footwear often leads to rapid sales, occasionally resulting in stock shortages. We allocate our shoes on a "first come, first served" basis, and there are times when an item you wish to purchase may be sold out due to high demand. For certain new releases, we do offer the option to pre order. When you place a preorder with us, our Customer Service team will provide a projected delivery date for your Gravity Defyer shoes. Although preordering is a great option, we also suggest considering our available in-stock selections. With a plethora of colors and styles ready for immediate delivery, you're likely to find an alternative that suits your needs.

Q) My email address has changed. How do I update this information to my current account?

A) Not a problem! To ensure that you receive our new product updates, special promotions and announcements, simply give us your new email click here.

Q) I tried to check out and the item in my shopping cart disappeared, what happened?

A) Either the item hadn't been properly selected or just a common computer error, if error continues please email customercare@gdefy.com or contact Customer Service at 800-429-0039 with the shoe number or name and we'll assist you from there.

Q) How do I claim reimbursement for my Medicare diabetic shoes?

A) All medical reimbursement claims for A5500 Diabetic shoes are handled through Medicare. Please contact Medicare directly at 1-800-633-4227 or reach out to your primary care physician if you have any questions about this process.